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Question 6/8 in Frequently Asked Questions FAQs


FAQs

Question:

Products Problems?

Answer:

Happyshoppinglife has the strictest Quality Control of any China supplier you could find.

Our factories have their own quality control processes, but we don't only take their word for it! When products come into Happyshoppinglife's warehouse, we have a team of qualified technicians who are dedicated to confirming the products are correct, in good condition, and working perfectly.

But sometimes things can go wrong, that's why we back all our products with a 12-month guarantee. For full details of the warranty click here.

If, unfortunately, the product you bought from Happyshoppinglife seems to have a problem, please find below the details of how we can help you.

What to do...

* Always contact us first. Provide your order number and the product code. We can help clarify what the problem is.

* Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory. In the case of more complicated products such as Car DVD Players or Security Camera Systems we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

* You're covered by our 12 month guarantee.

So if the product doesn't work, we'll help you send it back to us in China to get it fixed. Full details of warranty and return terms
click here.

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